Last updated: October 2026 • Applicable across all orders placed via website, phone, or WhatsApp.
Welcome to ZOVOLIO Gifts. By ordering through our website, mobile interface, or WhatsApp concierge, you agree to comply with the terms set forth herein. We specialize in handcrafted, highly perishable floral arrangements and artisanal gourmet hampers.
Because fresh flowers are subject to seasonal climate and harvest fluctuations, occasionally a specific flower stem, foliage variety, or presentation paper may be unavailable. In such instances, our master florists reserve the right to substitute with blooms of equal or greater value, maintaining the overall color palette, aesthetic balance, and prestige of the chosen design.
Same-day delivery is guaranteed for orders confirmed prior to 5:00 PM IST on the date of delivery. Our chauffeurs make every effort to hand-deliver directly to the designated recipient. If the recipient is unavailable, our team will coordinate with the sender via phone or WhatsApp to arrange leave-at-doorstep or neighbor drop-off. Because florals are perishable, failed handoffs due to incorrect addresses cannot be refunded once dispatched.
Given that our florists begin conditioning and custom-arranging stems several hours in advance, orders can be cancelled or rescheduled up to 4 hours prior to the chosen delivery window with a 100% store credit or refund. Within 4 hours of scheduled dispatch, cancellations are not permitted once stems have been trimmed and hand-tied.
If an arrangement arrives in an unsatisfactory condition, please notify our client concierge on WhatsApp within 12 hours of delivery with a photograph of the bouquet. We will promptly dispatch a fresh replacement or issue a full credit pursuant to our 100% Happiness Guarantee.
All prices are listed in Indian Rupees (₹ INR) and include all applicable GST and local levies. Delivery surcharges for express or midnight slots are clearly itemized prior to order confirmation.